Privacy policy
Last updated 1 September 2026
This policy explains how DialOnCall ("we", "us") collects, uses and protects information when you use dialoncall.com and the DialOnCall calling service. DialOnCall is based in Singapore and handles personal data in line with the Personal Data Protection Act 2012 (PDPA) and, where it applies, the EU and UK GDPR.
When you sign in with Google or an email link we receive your name, email address and, for Google sign-in, your basic profile picture. We do not receive your Google password or access to your contacts, mail or files.
To bill calls and resolve problems we keep the number dialled, the caller number used, the start time, the connected duration and the rate applied. We do not record the audio content of calls.
If you verify your own number we store that number and the fact it was verified. If you rent a number we store the number and its rental period.
Payments are processed by a third-party payment provider. We receive a confirmation of the amount paid and the last four digits of the card; full card numbers never reach our servers.
Browser type, IP address, approximate location derived from the IP, and diagnostic data about call quality (packet loss, latency). This helps us route calls and fix faults.
Carrier and SIP partners receive the dialled number and caller number so the call can be completed — this is inherent in placing a phone call. Our payment provider processes your payment. Hosting and email providers process data on our instructions. We do not sell personal data and we do not share it with advertisers.
Account data is kept while your account is open. Call records are kept for as long as required for billing disputes and legal obligations, then deleted. Technical logs are kept for a short period for diagnostics.
You can ask for a copy of the personal data we hold, ask us to correct it, or ask us to delete your account. Write to privacy@dialoncall.com. We will respond within 30 days.
We use only the cookies needed to keep you signed in and to protect the service. We do not use advertising or cross-site tracking cookies.
Data is encrypted in transit. Access to production systems is limited to staff who need it. No system is perfectly secure; if a breach affects your data we will notify you as the law requires.
DialOnCall is not intended for anyone under 18. We do not knowingly collect data from children.
We will post any changes on this page and update the date at the top. Significant changes will be announced by email to account holders.
DialOnCall, Singapore. privacy@dialoncall.com