Refund policy
Last updated 1 September 2026
DialOnCall credit is prepaid and does not expire, so in most cases there is nothing to refund: your balance simply waits until you use it. This policy covers the exceptions.
Ring-outs, busy signals and failed connections are never charged. If you were billed for a call that did not connect, tell us within 30 days and we will restore the credit.
If a call was unusable because of a fault on our side, we will credit the affected minutes. Send the date, time and number called to support@dialoncall.com.
A duplicate payment, or a top-up made in error and not yet used, is refunded to the original payment method on request within 14 days of payment.
Unused credit is not normally refundable, because it does not expire. Where consumer law in your country gives you a right to a refund, we honour it.
Number rental is charged in advance for the month and is not refunded for the unused part of a month once the number has been active.
Free minutes and other promotional credit have no cash value and are not refundable.
Email support@dialoncall.com from the address on your account with the details of the charge. We reply within one working day and refunds reach the original payment method within 5–10 working days.